Refunds and returns
If the goods delivered are not what the customer ordered, or are of incorrect quantity, or are defective, EBA will, if the customer returns them within a reasonable period, at the customer's option either give a full refund or where possible make good any shortage or non-delivery or replace any defective goods.
How do I return a product to the Britannica Store?
If the customer is returning goods for an exchange or refund they must notify EBA within 7 days of delivery receipt by the customer. Enquiries regarding returns should be emailed to firstname.lastname@example.org
You will be given an authorisation code which must be clearly stated on the returned item/s. All returns must be authorised to ensure that your replacement or refund is processed as agreed.
Returned products must be received by EBA in original packaging and in new condition, including any promotional items that may have been included in your purchase. A note explaining the reason for return should also be enclosed with the authorisations code. The customer bears the cost of returning goods for refund or exchange, except in cases of faulty, damaged or wrongly supplied goods. (EBA requests that you use registered post or recorded delivery when returning goods and that proof of postage is retained).