Who are we?

James Buckle

Managing Director Asia Pacific

James BuckleJames has a career spanning over 30 years in sales and marketing that includes a long association with Encyclopaedia Britannica. Over the past ten years he has progressed through many roles in the organisation (Retail Channel Manager, Product Manager Asia Pacific and General Manager Sales & Marketing) to his current position. This long association with EBA positions James with an in depth and hands on knowledge of almost every aspect of the business. James has strategic responsibilities for sales, marketing and distribution of Britannica digital services to schools, libraries and universities in Australia, New Zealand, SE Asia and in China.

Tammy Goh

Financial Controller

Tammy RoseTammy joined Britannica in May 2011, she brings a depth of experience from industry sectors as varied as boutique retail Australian fashion to global IT service maintenance, where she managed a team of 10 staff handling financial aspects for offices in Australia, Malaysia, Singapore, Philippines, India and The Netherlands. Tammy also spent 8 years in private practice as a senior accountant. She is an accredited Chartered Accountant and holds a Masters Degree in Commerce (Accounting) and a Bachelors Degree in Engineering. Tammy is responsible for the supervision, preparation & direction of the company’s financial management, tax, compliance & Company Secretarial duties for the Australian operation.

John Kwan

Regional Manager Asia

John KwanJohn has over 15 years’ experience in general management, sales and marketing along with a strong background in technology, in organisations with a focus on B2C, B2B and government. John has worked with major fortune 500 organisations developing their business in both Asia and Australia. John has responsibility for driving the Britannica digital services business into both existing and emerging educational markets across SE Asia and in China.

Hee Jeng Tou

IT Manager

Hee Jeng TouHee Jeng has been with Britannica for over 20 years and is now responsible for the management and operations of the entire IT system in Australia. This includes the development and support of e-commerce applications, office applications and saw her lead the team in the migration of the financial management system from old generation to new generation applications – which has lead to increased levels of customer support and service including the fulfillment of new business requirements as one of her most important roles.

Jerry Chen

Market Development Manager Asia

Jerry ChenJerry has more than 15 years business development and channel experience in China and across South East Asia in both established and emerging markets. His background covers international education, consumer and telecom sectors and he has a deep appreciation for conducting business cooperation in an ESL country. Jerry holds an MBA degree from Manchester Business School, is an accredited NAATI translator and is fluent in English and Mandarin.

Ola Connelly

Manager Customer Relations

Ola ConnellyOla joined Encyclopaedia Britannica Australia from the UK EB operation where she specialized in online services for the educational market, and so brings an additional perspective to EB’s Australian business. Her previous experience includes digital printing and picture research for a leading UK publisher and she has received a number of awards for sales and customer satisfaction. Ola holds a BA (Hons) in Art & Media and works across a wide spectrum of EBA’s business including online services for the educational sector.

Hannah Creelman

Training & Development Officer

Hannah CreelmanHannah is an experienced primary school teacher with over 15 years’ experience teaching in the Catholic School System and holds a Bachelor of Education degree. Hannah has a strong understanding and ability to implement contemporary pedagogy and a passion for online digital resources. With her knowledge of curriculum as well as teaching and online experience she has a thorough understanding of the practical implementation of a digital resources within a working classroom environment.

Magda Kulbat

Online Operations & Marketing

Magda KulbatMagda has wide experience in the important business area of customer service and support. Magda is primarily responsible for the technical administration of our Institutional customers. She holds a Masters Degrees in Marketing and Management. Magda’s previous experience includes appointments in Europe, the USA as well as Australia in industry sectors as diverse as telecommunications to hospitality and entertainment.

Miranda Lam

Senior Account Manager

Miranda LamMiranda joined Britannica in January 2011 and is the Account Manager for our South Asia partners. She has over 10 years working experience in sales and marketing including a sound understanding of the Asian business sector in particular. Apart from English, Miranda is fluent in Cantonese and has a working knowledge of Mandarin. Miranda holds a BSc and a Graduate Diploma in Marketing and has received a number of awards for sales achievement.

Pravina Mistry

Online Resource Manager

Pravina MistryPravina joined Britannica in January 2011 as Account Manager with our Education Services Australia /New Zealand team. She has over 15 years experience in Sales & Marketing and specialises in providing training and support to our valued customers. Pravina describes herself as a hand’s on person who loves working with people. She has recently completed a course in Business Administration.

Roland Smith

Manager Operational Services

Roland SmithRoland has worked with Britannica twice in his career and so has an extensive and deep knowledge of the entire online product range and the diverse markets within which the Company operates. He has over 25 years’ experience in general management and sales & marketing in organisations from market sectors as diverse as construction to electronic media production. Roland’s primary responsibility is the technical support to both new and existing service installations in our export markets.

John Taylor

Education & Library Accounts

John TaylorJohn is a qualified (BEd, Dip RE) and experienced teacher (where he rates results from students as his highest achievement) who has had two spells with EBA. John is one of the few people in the Britannica world to ever have sold one of the prestigious Edinburgh Collection of Encyclopedias, a significant achievement. His experience has also included a number of years working in the private sector as a financial consultant in a sales and marketing role before joining EBA in 1993 to work in the education and library services.

Caroline Taylor

Assistant Accountant & Office Manager

Caroline TaylorCaroline started working with Britannica in early 2012. She came from a background of accounts and administration, and has worked for a variety of companies. Her duties include office administration, accounts payable, monthly accounting journals and reporting as well as providing support to the Financial Controller. Caroline has a bachelor’s degree in psychology and is halfway through her formal accountancy training.

Doris Wang

Accounts Receivable Clerk

Doris WangDoris joined Britannica in January 2015 as the accounts receivable clerk. She comes from a background of accounts and bookkeeping. She has worked with a number of companies in different market sectors. Her duties include invoicing and the accounts receivable ledgers. Doris has a degree in Commerce from the University of Sydney, and is fluent in English, Mandarin and Cantonese and is originally from the city of Tianjin in Northern China.